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Remy Diamonds Ltd.
Company number: 15390629
Registered company address:
95 Greendale Rd,
Birkenhead,
Wirral,
CH62 4XE
Email: remydiamondsltd@gmail.com
1) how the contract is formed between you and us on this site
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Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point without contacting us before your order is sent out.
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After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order. We then send you an email that confirms that the Items have been dispatched (“Dispatch Confirmation”). This will include your tracking number which you will able to verify online by the end of that working day by following this link and imputing your unique tracking number: https://www.royalmail.com/track-your-item#/
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Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
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We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
2) items on the site
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.
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All sizes and measurements of Items are approximate, however we do make every effort to ensure they are accurate as possible.
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We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
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Please be aware that our Items are not aimed at persons aged under 16 so please take extra care when purchasing Items as gifts for persons under this age group.
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We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.
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Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched.
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Please note that the prices listed on the Site are only applicable for items purchased on the Sites and not through any other source.
The price of an Item does include delivery charges. You will be provided with further details of other delivery charges during the order process. You can get information about charges for returning items on our returns page.
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Please note that whilst we take utmost care in ensuring the content on the Site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the Sites may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Sites that may contain errors or inaccuracies.
3) Returns
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Returns are accepted within 30 days from the date of receipt. Items must be returned back to us in the same way they were received, as new, with the gold hygiene ties in tact and in the original packaging. The hair must not be used or altered in any way. When you make a purchase from us you are agreeing to these terms and conditions, any breach of this may result in the item being sent back to you, refund or replacements denied or even prosecution if fraud is suspected.
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To start a return fill out the returns form located on our returns page and we will email you back with a returns label. A £3.99 shipping fee is applicable and will be taken from your refund pay out if you are a UK Customer. For EU and International this cost is £6.99. We highly recommend retaining proof of postage from a post office. We will not be held responsible for returns that get lost when proof of postage has not been obtained. In the unlikely event of an item being lost on return, providing you have proof of postage you will receive a full refund or replacement, if you can not provide proof of postage your refund or replacement will be denied.
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If you have a complaint that relates to a faulty item and want to return for a refund you must provide photographic evidence to support your claim by emailing remydiamondsltd@gmail.com. We reserve the right to dismiss claims were insufficient evidence has been provided. Claims must be approved by us and will be decided based on the information you provide. Please use the "get in touch" page located in the main menu to submit your claim. Once you have submitted a claim we have 14 days to review it, if more information is required by you we will email you to ask, if you do not provide the information needed to properly undergo an investigation your claim will be dismissed, you have 14 days to provide all the information requested. In the event that your claim has been refused or dismissed due to reasons outlined in these terms and conditions an email confirming this will be sent to you. If your claim is found to be fraudulent you may be reported or even prosecuted.
4) payment
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You can pay for Items (including the Delivery Service) on the Site using the following payment options: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards on Sites you can also use PayPal.
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All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.
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Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.
Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
5) cancelling your contract
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You have the right to cancel your contract with us and return your Items by post within 30 calendar days from the date you received your order. This right does not apply to Items that cannot be returned for hygiene reasons or Items where an applicable hygiene tie has been removed or is not in line with the returns policy outlined in these terms and conditions. To cancel your order you must inform us of your wish to cancel by email or by using the returns forms on our site. If you are emailing us please include details of your order to help us to identify you including your name, address and order number.
You must take reasonable care of the items. Whilst you may inspect the Items when they are in your possession you must not use them.
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You will be responsible for returning costs, we will provide the postage label once a return form has been submitted and this will be deducted from your refund. You should return the Items in their original packaging wherever possible, within 4 working days of receiving your postage label, after this time the label will be void, in this instant you can only submit a new return request if 30 days has not lapsed.
We will not be responsible for any damage to Items that occur before they are returned to us including where they are damaged in transit.
Save in respect of the Delivery Service, if you cancel your contract you will be refunded the price you paid for the Items within your order and a proportion of the delivery charges you paid up to the cheapest and most common method of delivery available to you at the time, providing you paid for extra delivery services. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling, including any loss or damage that occurs during transit. The refund will be made to the original method of payment you used, within 14 calendar days of our receipt of the cancelled Items if earlier, within 14 days from the day we receive proof of return from you.
Please note if you do not wish to cancel your entire contract and just want to return some of the Items in your order you can return them in accordance with our standard returns policy.The above does not affect your statutory rights.
6) general
Amongst other matters, this details how you may use our name, logos and content on the Site. Please take the time to read this carefully so that you are clear about how you may use the Site.
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If you are a consumer, you may only purchase Items from the Site if you are at least 16 years old. Otherwise a parent or guardian must purchase Items from the Sites for you.
You agree not to use any Items and/or the Services purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items and Services for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Site. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
If an item is shown as delivered on our couriers site we trust that courier has delivered the item. We are not liable to issue replacements or refunds if the item was tracked and shows as delivered, the buyer must instead make a claim from the courier directly. Once the item has been shown as dispatched we are no longer responsible for that item, how the item is treated and cared for once delivered is the responsibility of the owner of the item (yourself).
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These Terms and any document expressly referred to in them, including Terms of Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
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You acknowledge that in placing an order and entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them including without limitation. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.
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We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
When you purchase Items and/or Services from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
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Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by English law. This means your use of the Site and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
